Return & Refund Policy

We want you to feel confident shopping with Scarlet Charm. Please inspect your order promptly after delivery. If an eligible item does not work for you, you may request a return under the following conditions.

Return Window

Return requests must be submitted within 7 calendar days of the date tracking shows the order was delivered. The delivery date counts as Day 1.

If an order arrives in multiple packages, the return window begins when the final package is marked delivered.

Once a return is authorized, it must be shipped within 7 calendar days. Returns sent without prior authorization may not be accepted.

Return Conditions

To qualify for a return, merchandise must be:

• New, unworn, unwashed, and unaltered

• Free of makeup, deodorant, perfume, stains, pet hair, and other signs of wear

• Returned with all original tags attached

• Returned in its original clear garment packaging with the SKU label

Returns that do not meet these requirements may be refused or subject to a 20% restocking fee.

Final-Sale Items

For health and hygiene reasons, the following items are final sale and cannot be returned:

• Beauty products

• Bodysuits

• Face masks

• Intimates and lingerie

• Jewelry

• Swimwear

If a final-sale item arrives damaged, defective, or incorrect, please contact us immediately so we can review the issue.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including fit concerns, ordering the wrong size, or changing their mind.

If an item arrives damaged, defective, or incorrect, please contact us before returning it and include clear photographs of the issue. Once verified, we will provide further instructions regarding return shipping.

Original shipping and handling charges are nonrefundable. We strongly recommend using a trackable shipping service, as Scarlet Charm is not responsible for return packages lost in transit.

Refunds

Please allow 5–7 business days after your return is delivered to our return center for it to be inspected and processed.

If approved, the eligible refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are not included in the refund. Any applicable restocking fee will be deducted from the refunded amount.

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or item, please return the eligible original item and place a new order.

Starting a Return

To request a return, contact us through our Contact Us page within 7 calendar days of delivery. Please include:

• Your order number

• The item you wish to return

• The reason for the return

• Clear photographs if the item arrived damaged, defective, or incorrect

Do not mail merchandise back without authorization. Approved requests will receive a Return Authorization number and complete mailing instructions.

Orders Outside the United States

At this time, orders delivered outside the United States are not eligible for standard returns, except where otherwise required by applicable law. Please contact us if an international order arrives damaged, defective, or incorrect.