Términos del servicio

Last updated: August 5, 2026

OVERVIEW

Welcome to Scarlet Charm. Scarlet Charm is a brand operated by Accessories & Company LLC (collectively, “Scarlet Charm,” “we,” “us,” or “our”). We operate scarletcharm.com and provide the website, online store, content, features, products, customer support, and related services described in these Terms (collectively, the “Services”). Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service (“Terms”), together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or notices posted on the Services, govern your access to and use of the Services.

Please read these Terms carefully. By accessing or using the Services, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Services. Nothing in these Terms limits any consumer rights that cannot lawfully be waived.

SECTION 1 – ELIGIBILITY, ACCESS, AND ACCOUNTS

You must be at least the age of majority in your state of residence to make a purchase through the Services. If you are under the age of majority, you may use the Services only with the involvement and permission of a parent or legal guardian.

You agree to provide accurate, current, and complete information when you create an account, place an order, or otherwise use the Services. You are responsible for keeping your account credentials confidential and for activity performed through your account. Notify us promptly if you believe your account has been accessed without authorization. You may not sell, transfer, assign, or license your account to another person.

We may refuse service, suspend access, or close an account when reasonably necessary to protect customers, prevent fraud or abuse, comply with law, or enforce these Terms.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display and describe our products accurately. However, colors and other visual details may appear differently depending on your screen, device settings, lighting, and photography. Measurements may vary slightly because of manufacturing methods or manual measurement. You are responsible for reviewing product descriptions, materials, care instructions, and available size information before ordering.

Product availability, descriptions, images, specifications, prices, and quantities may be changed or corrected without notice. We may discontinue products or limit quantities by person, household, order, geographic area, or other reasonable basis. Any offer is void where prohibited by law.

Some products may be supplied or fulfilled by trusted third-party partners. Product packaging, labels, or shipment origin may therefore vary. This does not reduce any rights you have under our posted policies or applicable law.

SECTION 3 – ORDERS, ACCEPTANCE, AND CANCELLATIONS

Submitting an order is an offer to purchase. An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted. An order is accepted when we approve payment and begin processing or fulfillment.

We may decline, limit, or cancel an order for legitimate reasons, including suspected fraud, payment or inventory issues, inaccurate pricing or product information, shipping restrictions, or suspected resale activity. If we cancel an order after payment has been collected, we will issue a refund to the original payment method for the canceled amount. We will attempt to notify you using the contact information provided with the order.

Please review your items, quantities, sizes, colors, billing details, and shipping address before submitting your order. If you request a change or cancellation, contact us immediately. We will try to help, but changes and cancellations are not guaranteed after processing or fulfillment begins.

Products purchased through the Services are intended for personal or household use unless we agree otherwise in writing. You may not purchase products for unauthorized commercial resale or export.

SECTION 4 – PRICES, PROMOTIONS, AND PAYMENT

Unless otherwise stated, prices are displayed in U.S. dollars. Prices, discounts, promotions, and product availability may change without notice. The amount charged will be the amount shown at checkout and in your order confirmation, subject to correction of an obvious error. Applicable taxes, shipping charges, and other charges will be shown at checkout when required.

Promotions, discounts, referral offers, gift cards, or affiliate offers may be governed by additional terms. Unless stated otherwise, offers may not be combined, have no cash value, and may be modified or ended as permitted by law.

You represent that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method. You authorize us and our payment providers to charge the total shown at checkout. We may use lawful measures to verify payment information and prevent fraudulent transactions.

SECTION 5 – SHIPPING AND DELIVERY

Orders are currently shipped within the United States only. Processing and delivery estimates, available shipping methods, shipping charges, and any free-shipping offer are described in our Shipping Policy. Delivery dates are estimates rather than guarantees.

We may use third-party carriers, suppliers, and fulfillment partners, including international fulfillment partners. An order may arrive in more than one package or at different times. We are not responsible for delays caused by carriers, severe weather, natural disasters, labor disruptions, government action, customs processing, inaccurate addresses, or other events beyond our reasonable control, but we will provide reasonable assistance when a shipment problem is reported.

You are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if you discover an error. We cannot guarantee that an address can be changed after fulfillment begins, and you may be responsible for reasonable costs caused by an incorrect or incomplete address.

Risk of loss passes to you when the order is delivered to the address you provided, except where applicable law provides otherwise. If tracking indicates that a package was delivered but you cannot locate it, or if a shipment appears lost or damaged, follow the steps in our Shipping Policy and contact us promptly.

SECTION 6 – RETURNS, REFUNDS, AND EXCHANGES

Returns, refund eligibility, non-returnable items, return shipping costs, inspection, and refund timing are governed by our Refund Policy. Do not send a product to our business mailing address unless our customer-support team has approved the return and provided return instructions. Your rights under applicable law are not limited by this section.

SECTION 7 – INTELLECTUAL PROPERTY

The Services and their content—including the Scarlet Charm name and branding, website design, text, graphics, photographs, videos, audio, logos, and arrangement of materials—are owned by or licensed to Scarlet Charm, its affiliates, suppliers, or licensors and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for personal, noncommercial shopping purposes. Except as permitted by law or with our prior written consent, you may not copy, reproduce, modify, distribute, sell, license, publicly display, republish, download, scrape, or create derivative works from the Services or their content.

Nothing in these Terms transfers to you any ownership interest in Scarlet Charm, Shopify, or third-party intellectual property. All third-party names, logos, product names, and marks belong to their respective owners.

SECTION 8 – OPTIONAL AND THIRD-PARTY TOOLS

The Services may provide access to tools, applications, payment methods, account features, tracking services, or other functionality supplied by third parties. We do not control every aspect of those services. Your use of a third-party tool may be governed by that provider’s own terms and privacy policy.

To the extent permitted by law, third-party tools are made available on an “as available” basis. You are responsible for reviewing and accepting the provider’s terms before using them. We may add, change, or discontinue features or tools at any time.

SECTION 9 – THIRD-PARTY LINKS

The Services may contain links to websites or services that we do not own or control. A link does not necessarily mean that we endorse the third party or its content. We are not responsible for the content, accuracy, security, privacy practices, products, or services of third-party websites. Review the third party’s policies before providing information or completing a transaction with it.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Shopify provides the ecommerce platform that powers our online store. Purchases from Scarlet Charm, however, are transactions directly between you and Accessories & Company LLC—not Shopify. To the fullest extent permitted by law, Shopify is not responsible for the products sold by Scarlet Charm or for claims, injuries, losses, or damages arising from those products or transactions. Nothing in this section limits any responsibility that Shopify may have to you under applicable law or under a separate agreement between you and Shopify.

SECTION 11 – PRIVACY

Our collection, use, and disclosure of personal information are governed by our Privacy Policy. Because Shopify hosts the Services, Shopify also processes information about your access to and use of the Services. You can learn more through the Shopify Consumer Privacy Policy. By using the Services, you acknowledge that information may be processed by Shopify, our service providers, and fulfillment partners as described in the applicable privacy policies.

SECTION 12 – REVIEWS, FEEDBACK, AND USER CONTENT

If you submit a product review, photograph, comment, suggestion, idea, or other content (“User Content”), you represent that you own it or have permission to submit it, that it is accurate to the best of your knowledge, and that it does not violate any law or third-party right.

You grant Scarlet Charm a worldwide, nonexclusive, perpetual, irrevocable, transferable, sublicensable, royalty-free license to host, reproduce, use, adapt, publish, translate, distribute, and display your User Content in connection with operating, improving, and promoting the Services. Where required by law, this license is subject to any privacy choices or consents you provide. You are not entitled to compensation unless we agree otherwise in writing.

You may not submit content that is unlawful, deceptive, defamatory, threatening, obscene, infringing, malicious, or that contains confidential information, malware, or unauthorized advertising. You may not impersonate another person or misrepresent the source of content. We may monitor, edit, decline to publish, or remove User Content when reasonably necessary, but we have no obligation to do so.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, images, measurements, pricing, promotions, inventory, shipping charges, delivery estimates, or availability. We may correct or update that information and, when reasonably necessary, cancel an affected order. If we cancel an order because of our error after payment, we will refund the canceled amount to the original payment method.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services to:

violate any applicable law, regulation, or third-party right;
commit fraud, submit false information, or impersonate another person;
harass, threaten, defame, abuse, or harm another person;
upload or transmit malware, viruses, or harmful code;
send spam, phishing messages, or unauthorized solicitations;
collect, track, or misuse another person’s information;
scrape, crawl, copy, reverse engineer, or interfere with the Services except as permitted by law;
circumvent security, access controls, purchase limits, or fraud-prevention measures; or
use the Services in a way that disrupts their operation or another person’s use.

We may restrict or terminate access when we reasonably believe this section has been violated.

SECTION 15 – SUSPENSION AND TERMINATION

You may stop using the Services at any time. We may suspend or terminate your account or access to all or part of the Services when reasonably necessary to prevent harm or fraud, address a violation of these Terms, comply with law, or protect our rights or those of others. Termination does not affect payment obligations or rights and obligations that arose before termination.

Provisions that by their nature should survive termination—including those addressing intellectual property, User Content, disclaimers, limitation of liability, indemnification, governing law, and outstanding payment obligations—will remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE, OR THAT EVERY ERROR WILL BE CORRECTED.

EXCEPT FOR ANY EXPRESS PROMISE MADE IN OUR POSTED POLICIES OR PRODUCT DESCRIPTIONS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, SCARLET CHARM DISCLAIMS IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, THE DISCLAIMERS APPLY ONLY TO THE EXTENT PERMITTED BY LAW. THESE TERMS DO NOT EXCLUDE OR LIMIT WARRANTIES OR CONSUMER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, SCARLET CHARM, ACCESSORIES & COMPANY LLC, AND THEIR AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, SAVINGS, DATA, OR GOODWILL; OR REPLACEMENT COSTS ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR A PRODUCT PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM ARISING FROM A PARTICULAR ORDER OR PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE ORDER OR PRODUCT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE APPLICABLE LAW PROHIBITS SUCH A LIMITATION. Your rights may vary by jurisdiction.

SECTION 18 – INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Scarlet Charm, Accessories & Company LLC, Shopify, and their respective affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal fees arising from your unlawful misuse of the Services, your material breach of these Terms, your violation of another person’s rights, or User Content you submit. This obligation does not apply to the extent a claim was caused by the negligence, willful misconduct, or legal violation of the party seeking indemnification.

SECTION 19 – SEVERABILITY

If a provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law or severed to the minimum extent necessary. The remaining provisions will continue in effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms is not a waiver of that provision or any other right. These Terms and the policies incorporated by reference constitute the entire agreement between you and Scarlet Charm concerning the Services and replace prior or contemporaneous communications and proposals concerning the same subject matter.

SECTION 21 – ASSIGNMENT

You may not transfer or assign these Terms or your rights or obligations under them without our prior written consent. We may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, change of control, or other lawful business transfer, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms and any dispute arising from them or the Services are governed by the laws of the State of California, without regard to conflict-of-law principles. Unless applicable consumer law requires otherwise, legal proceedings must be brought in a court of competent jurisdiction in the California county where Accessories & Company LLC maintains its principal place of business, and the parties consent to that court’s jurisdiction. Nothing in this section prevents either party from bringing an eligible matter in small claims court or limits rights you may have under the mandatory laws of your state of residence.

SECTION 23 – CHANGES TO THESE TERMS

You can review the current version of these Terms on this page at any time. We may update these Terms to reflect changes to the Services, our practices, or legal requirements. We will post the revised Terms, update the “Last updated” date, and provide any additional notice required by law. Changes apply prospectively from their effective date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms may be sent to:

Scarlet Charm
Operated by Accessories & Company LLC
600 West Broadway, Suite 700-100A, PMB 70032
San Diego, California 92101
United States
Email: support@scarletcharm.com
Phone: (213) 259-3993
Website: https://scarletcharm.com/pages/contact